ReservePolomolok is still in development, so no courts are bookable yet. Here is how booking will work once listings go live: you browse a venue's availability, pick your start and end time, and the slot is held for 10 minutes while you pay by Maya, QR Ph, or card. You get a confirmation, show it at the gate, and play. No deposit calls, no double-booking.
What will the exact steps be to book?
The flow will be the same for every court, from budget open-air courts to indoor aircon ones. You will need a free account to lock a slot, though browsing will be open to anyone. Here is the full sequence.
- 1Open the courts page and pick a venue — say a covered court near the center or a floodlit outdoor court.
- 2Check the live availability grid. Slots already taken are greyed out, so what you see is what is actually free.
- 3Choose your start time and end time. The price shown will be that venue's own hourly rate, which owners set when they list.
- 4Confirm the slot. ReservePolomolok holds it for you for 10 minutes so nobody else can grab the same hour while you pay.
- 5Pay with Maya, QR Ph (InstaPay QR), or card. Payment locks the booking.
- 6Save or screenshot your confirmation. Show it at the gate when you arrive, and you are on court.
One slot is booked once. The 10-minute hold means the court you picked stays yours while you check out, then it's confirmed the moment payment clears.
How will payment and cancellation work?
ReservePolomolok will take Maya, QR Ph, and card, and you pay in full when you book, not at the gate. Free cancellation windows will be set by each owner — a common pattern is up to 24 hours before the slot — so check the rule shown at checkout before you confirm. Rain rules will differ too: for an open-air court, check whether a rain reschedule applies before you book and ask the venue if your outdoor slot gets washed out.
| Item | How it will work |
|---|---|
| Account | Free to create; required to book, not to browse |
| Hold time | Slot reserved for 10 minutes while you pay |
| Payment | Maya, QR Ph (InstaPay QR), or card, paid in full |
| Confirmation | Shown at the gate on arrival |
| Free cancel | Window set by each owner; varies by venue |
| Double-booking | Impossible; one slot is booked once |
What if it rains on my outdoor slot?
Polomolok gets heavy afternoon downpours through the tropical rainy season, and open-air courts do get rained out. Covered and indoor venues will be the safer bet: a roofed court plays right through a drizzle, and an aircon indoor court gives full weather control. If you book an open court and it rains, check the rule shown at checkout and ask the venue about a reschedule rather than assuming the hour is lost.
- Will I pay online or at the court?
- You will pay online when you book, using Maya, QR Ph, or card. The gate only checks your confirmation, so there is no cash handling on arrival. This is what guarantees your slot is held just for you.
- Can two people book the same hour?
- No. Once a slot is paid for it disappears from the availability grid for everyone else. One slot is booked once, which is the whole point of the 10-minute hold during checkout.
- Can I cancel if my plans change?
- Usually yes, for free, within the window each owner sets — often up to 24 hours before your slot. The exact cancellation window will vary by venue, so read the rule shown at checkout. After that cutoff, cancellation terms depend on the court.
- Will I need an account just to look at courts?
- No. Browsing venues, prices, and live availability will be open to everyone. You only need a free account at the moment you want to lock a slot and pay.
That is the whole model: see what is open, pick your hour, pay, and show your confirmation at the gate. When the platform launches, head to the courts page, compare the venues, and book your first slot.
