Privacy policy

ReservePolomolok is operated by GENETRIFY INFORMATION TECHNOLOGY SERVICES, a sole proprietorship owned by Selwyn Uy, registered in Polomolok, South Cotabato, Philippines. We are the personal information controller for ReservePolomolok under the Data Privacy Act. Our data protection officer can be reached at support@genetrify.com.

When you use ReservePolomolok as a customer:

• Your name, email address and profile photo, from Google when you sign in.
• Your mobile number, which you enter so a business can confirm your reservation.
• Your reservations: the business, date, time, party size, notes you add, and status changes.
• Reviews you write and places you save.

When you list a business, also:

• The business details, photos, menu, hours, location and policies you publish.
• The email addresses of staff you invite.
• Plan payment records: amount, months bought, reference and status. Card and e-wallet details are entered on PayMongo's checkout and never reach our servers.
• Verification documents, if you choose to upload one.

Like any website, our server sees your IP address and browser details when you visit. We use them for security and to fix errors, and keep those logs for up to 30 days.

• No analytics or tracking scripts, advertising pixels or remarketing tags.
• No selling, renting or trading of personal information, ever.
• No marketing messages. We only send messages about your reservations, your listing or your account.
• No collection of card numbers or e-wallet credentials.

• To show availability, pass your reservation to the business, and let it confirm, decline or move it. This is needed to provide the service you asked for.
• To send confirmations, changes and reminders by email or SMS.
• To run business accounts and Pro plans, including payments and receipts.
• To keep the service safe: preventing fake reservations, abuse and fraud. This is our legitimate interest.
• To meet legal duties, such as keeping payment records for tax purposes.

• The business you reserve with sees your name, mobile number, email, party size and notes for that reservation, and how many times you have reserved there. It may only use them to handle your reservation.
• Other people see only your first name and initial next to a review you write.
• Our administrators can access records to review listings, resolve support issues and stop abuse. Their actions are logged.

Service providers that process data for us, named because "trusted partners" tells you nothing:

• Google LLC, for sign-in.
• PayMongo Philippines, Inc., for Pro plan payments.
• Resend, for sending email, and Semaphore, for sending SMS, when those notices are on.
• Cloudflare, Inc., which may sit in front of our domain for DNS and protection.
• Our server and database host, where the data is stored.
• OpenStreetMap map tile servers, which receive your IP address and the map area when a map loads.

We disclose information to authorities only when the law requires it.

We use only the cookies the service needs: one that keeps you signed in, and for business accounts, one that remembers which business you are managing. No advertising or analytics cookies, so there is no cookie banner.

• Your account, until you delete it.
• Reservation records, for up to two years after the reservation date, so you and the business can refer back to them. Then we delete or anonymise them.
• Plan payment records, for as long as Philippine tax and accounting rules require, generally ten years.
• Server logs, for up to 30 days.

Everything is served over HTTPS. Access to business data is limited to that business's owners and staff, and administrator access is logged. Uploaded images are re-encoded, which strips hidden data such as location. No system is perfectly secure; if a breach puts your information at risk, we will notify you and the National Privacy Commission as the law requires.

You have the right to be informed, to object, to access your data, to correct it, to have it erased or blocked, to data portability, and to damages. You can update your details or delete your account in Account. For anything else, email support@genetrify.com. We reply within 15 days.

You also have the right to lodge a complaint with the National Privacy Commission.

ReservePolomolok is meant for adults. People under 18 should reserve with a parent or guardian, and we don't knowingly collect information from children.

When this policy changes, the date at the top moves. Material changes, especially anything that adds a new kind of data or a new provider, are described here and announced to signed-in users before they apply.

Privacy questions and requests: support@genetrify.com, +63 956 002 9945, or by post to GENETRIFY INFORMATION TECHNOLOGY SERVICES, Polomolok, South Cotabato, Philippines.